IT Dispatcher

Job Summary

A company is looking for an IT Dispatcher to manage and prioritize incoming support requests.

Key Responsibilities:

• Serve as the first point of contact for all incoming IT support requests through various channels
• Assess, categorize, and assign incoming tickets to appropriate IT technicians based on priority and availability
• Track ticket progress, provide updates to clients, and maintain accurate records of support requests

Key Qualifications:

• High School diploma or equivalent; Associate degree or certification in IT or a related field preferred
• Previous experience in a helpdesk, IT support, or dispatcher role is a plus
• Basic understanding of IT terminology and familiarity with computer systems, networks, and software
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is highly preferred
• Strong organizational skills with the ability to prioritize and multitask