IT Dispatcher

Job Summary

A company is looking for a Dispatcher.

Key Responsibilities

• Assign tickets and schedule engineers
• Answer and route calls while managing the service ticket board
• Review, create, and close tickets, ensuring engineers' workload and productivity are managed

Required Qualifications

• Basic computer and operating system knowledge
• Ability to multi-task and adapt to a fast-paced environment
• Technical awareness for matching resources to technical issues
• Typing skills for quick and accurate service request entry
• Capacity to manage stress while maintaining a client-centric approach