IT End User Support Manager

Job Summary

Leading the day-to-day delivery and operational support of enterprise end-user computing services, the full-time IT End User Support Client Engineering Manager will supervise client engineering and support activities, focusing on device lifecycle management, endpoint configuration, and service improvement initiatives across a global enterprise environment.

Key responsibilities

• Supervise daily end user support and client engineering operations to ensure timely resolution of incidents and service requests
• Lead endpoint lifecycle management activities, including provisioning, deployment, and decommissioning of devices
• Drive continuous improvement in end user computing services through automation, standardization, and operational process enhancements

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
• 8+ years of experience in end user support, desktop engineering, or workplace technology roles in a corporate environment
• 2+ years of experience in a supervisory or team lead capacity supporting technical teams
• Strong experience supporting Windows endpoints, Microsoft 365, and enterprise productivity applications
• Hands-on experience with endpoint management and software deployment platforms such as Microsoft Intune or SCCM