IT Engagement Coordinator

Job Summary

Connecting business demand with IT delivery execution, the remote IT Engagement Coordinator will manage intake requests, facilitate cross-functional coordination, and track operational metrics to enhance workflow efficiency and transparency.

Key responsibilities

• Serve as the initial point of contact for Digital/IT intake requests, ensuring clear definition and appropriate routing
• Act as a central coordination point between business partners and delivery teams, supporting delivery readiness and identifying workflow gaps
• Track operational metrics and develop reporting views to enhance transparency and support decision-making

Required qualifications

• Bachelor's degree in Business, Information Technology, or related field (or equivalent experience)
• 2-5 years of experience in IT coordination, delivery operations, or intake/workflow management
• Solid understanding of SDLC and IT delivery practices
• Strong analytical skills with the ability to interpret metrics and identify bottlenecks
• Ability to build relationships across business and IT stakeholders