IT Generalist

Job Summary

Providing multi-tier technical support and administering key enterprise applications, the full-time IT Generalist will deliver end-user support, perform technical troubleshooting, and assist with system configuration and maintenance in a remote environment.

Key responsibilities

• Deliver Tier 1-3 technical support for hardware, software, and operating systems while managing user accounts and application workflows
• Assist with the configuration, maintenance, and administration of enterprise applications such as SIS, CRM, and LMS
• Participate in cross-functional support, training, and technology implementation projects to ensure continuity and effective service delivery

Required qualifications

• Associate degree in Information Technology, Computer Science, or related field; bachelor's preferred
• Three years of combined experience in IT support, systems administration, or application support
• Experience supporting Windows operating systems and Microsoft 365
• Experience configuring or supporting enterprise applications such as SIS, CRM, or LMS
• Ability to perform routine maintenance, backups, and recovery procedures