IT Help Desk Associate

Job Summary

A company is looking for an IT Associate - Help Desk to provide technical support and manage IT resources for users remotely.

Key Responsibilities

• Deliver prompt and effective technical support to end-users through various communication channels
• Troubleshoot and resolve hardware and software issues to minimize downtime
• Install, configure, and maintain computer systems, applications, and security enhancements

Required Qualifications

• 2-3+ years of real-world experience supporting an internal helpdesk
• Strong experience with Macs and Windows 11 OS
• Experience with Office 365, Microsoft Intune, and Microsoft Teams
• Familiarity with cloud-based applications, such as Zendesk, is a plus