IT Help Desk Associate

Job Summary

Offering a hybrid role, the IT Help Desk Associate will provide technical support and troubleshooting assistance while working part-time on a contract basis for 12 months, with the possibility of extension, and will require some in-office presence in either Plano, TX or Portsmouth, NH.

Key responsibilities

• Deliver technical support and resolve issues for users via phone, email, or chat
• Participate in a mandatory 3-week training program to gain proficiency in systems and processes
• Adapt to changing shift requirements based on business needs while maintaining a strong internet connection

Required qualifications

• Availability to work flexible shifts, including off-hours and weekends
• Ability to commute to the office two days per week if assigned to certain shifts
• Completion of a 3-week, 35-hour per week training program
• Stable internet connection with an Ethernet cable for remote work
• Entry-level experience in IT support or related fields is preferred