IT Help Desk Associate

Job Summary

Providing remote technical support, the full-time IT Help Desk Associate will assist users with software and hardware issues, onboard new employees, and manage the helpdesk ticket queue.

Key Responsibilities

• Deliver prompt and effective technical support to end-users through various communication channels
• Troubleshoot and resolve hardware and software issues to minimize downtime
• Install, configure, and maintain computer systems, applications, and security enhancements

Required Qualifications

• 2-3+ years of experience supporting an internal helpdesk
• Strong experience with Macs and Windows 11 OS
• Experience with Office 365, Microsoft Intune, and Microsoft Teams
• Familiarity with cloud-based applications such as Zendesk is a plus