IT Help Desk Manager

Job Summary

A company is looking for an IT Help Desk Manager to oversee the Help Desk team and manage client communication and project management.

Key Responsibilities

• Ensure excellent customer service and timely resolution of help desk tickets
• Manage internal and external project plans and tasks
• Create and maintain documentation for internal processes and client communication

Required Qualifications

• Bachelor's degree strongly preferred
• 6+ years of relevant IT experience
• 3+ years of help desk lead/manager experience
• Comprehensive knowledge of IT best practices and processes
• Strong technical background with experience in Microsoft Office 365, Windows 10/11, and Active Directory