IT Help Desk Specialist

Location: Remote

Compensation: Hourly

Reviewed: Fri, Jan 09, 2026

This job expires in: 2 days

Job Category: Information Technology

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for an IT Help Desk Specialist to provide Level 1 technical support.

Key Responsibilities

Handle Level 1 inbound calls/chats and log interactions in the incident management system
Conduct diagnosis and troubleshooting to resolve known issues
Escalate unresolved problem tickets according to department guidelines

Required Qualifications

0-2 years of IT customer service experience
Basic understanding of computer concepts and support procedures
A minimum of a High School Diploma or GED required
Associate's or Bachelor's Degree in Information Technology preferred
Relevant industry certifications such as CompTIA A+, Net+, or CCNA preferred

COMPLETE JOB DESCRIPTION

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