IT Help Desk Specialist

Job Summary

A company is looking for an IT Specialist / Help Desk professional to support technology operations remotely.

Key Responsibilities

• Manage user onboarding and offboarding processes, ensuring appropriate access to systems
• Provide technical support, including troubleshooting hardware, software, and connectivity issues
• Maintain help desk documentation and monitor device health to ensure system security and reliability

Required Qualifications

• 5+ years of experience in IT support or help desk operations
• Experience managing user access provisioning across multiple systems
• Familiarity with Single Sign-On (SSO) configuration and identity/access management
• Experience administering Microsoft 365, including licensing and access management
• Strong troubleshooting skills across hardware, operating systems, and networking