IT Help Desk Specialist

Job Summary

A company is looking for a Support Desk Specialist (Tier 2 IT Help Desk).

Key Responsibilities

• Provide technical support and remote help desk services to clients, escalating issues as necessary
• Review systems and recommend technical/process improvements for efficiency
• Maintain client documentation and stay updated with relevant technology and systems

Required Qualifications

• Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience
• Current certifications such as MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+ preferred
• Solid understanding of network operating systems, applications, and services
• Proficiency with business collaboration tools, including MS Office applications
• Ability to work effectively in a call center environment