IT Help Desk Specialist

Job Summary

IT Help Desk Specialist provides part-time technical support for remote employees, managing tickets and troubleshooting issues related to hardware, software, and legal industry applications.

Key Responsibilities

• Provide Tier 1-2 technical support via phone, email, chat, and ticketing system
• Manage and escalate support tickets, ensuring timely follow-up and clear communication
• Assist with new hire onboarding, including account setup and device configuration

Required Qualifications

• 3-5 years of help desk or IT support experience, preferably in a remote environment
• Strong troubleshooting skills across hardware, software, and networking
• Experience supporting Google Workspace & Microsoft 365, Windows & MacOS
• Proven time management and prioritization skills
• Ability to work PST business hours consistently