IT Help Desk Specialist

Job Summary

Providing timely and efficient technical assistance, the fully remote IT Help Desk Specialist will serve as the first point of contact for employees seeking support via phone, in-person, or email while troubleshooting and resolving computer system issues.

Key responsibilities

• Serve as the first point of contact for technical assistance requests from employees
• Perform troubleshooting through diagnostic techniques and guide employees through the problem-solving process
• Record issues and resolutions, and provide feedback for potential improvements to procedures

Required qualifications

• High School Diploma
• 1-2 years of proven IT Help Desk experience or related experience
• Experience in a Microsoft environment
• Ability to diagnose and resolve basic technical issues