IT Help Desk Specialist

Job Summary

Providing remote technical support, the full-time Support Desk Specialist (Tier 2 IT Help Desk) will manage client interactions, troubleshoot issues, and recommend improvements to enhance system efficiency and client satisfaction.

Key responsibilities

• Provide technical support and remote help desk services to clients, escalating issues as needed
• Review current systems and make recommendations for improving efficiency and performance
• Maintain client documentation and stay updated with relevant technology and systems

Required qualifications

• Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience
• Current certifications such as MCSA, CCENT, A+, N+, or Security+ preferred
• Solid understanding of network operating systems, applications, and services
• Proficiency with business collaboration tools, including MS Office applications
• Ability to communicate effectively with both technical and non-technical users