IT Help Desk Support Specialist

Job Summary

A company is looking for a Service Desk Specialist to join their IT team.

Key Responsibilities

• Handle and resolve incoming customer support incidents through various channels
• Provide timely and professional responses to inquiries, managing escalations as necessary
• Monitor technology issues, document problems and resolutions, and recommend solutions

Required Qualifications

• Associate's degree or equivalent technical training required; technical certifications preferred
• Knowledge of basic computer hardware, including desktops, laptops, and printers
• Extensive experience with Microsoft products, including MS Office and Windows Operating Systems
• ServiceNow experience preferred
• Ability to work a hybrid schedule and after normal business hours as needed