IT Help Desk Technician

Job Summary

A company is looking for an IT Help Desk Tech.

Key Responsibilities

• Manage Help Desk tickets and ensure incidents are resolved according to SLAs
• Provide customer assistance through various communication channels and document interactions
• Troubleshoot end user desktop/hardware, operating system, and application issues

Required Qualifications and Education

• Associate degree preferred or 1-2 years of equivalent work experience in computer technology
• CompTIA A+ Certification or equivalent work experience preferred
• 1-2 years of experience with Microsoft desktop operating systems and applications preferred
• 1-2 years of experience in help desk roles required
• Exceptional focus on customer service required