IT Help Desk Technician

Job Summary

A company is looking for an IT Help Desk professional to join their dynamic team.

Key Responsibilities

• Provide Level 1 technical and operational support for inbound events such as calls, incidents, chats, and alerts
• Resolve approximately 70% of events on first contact while delivering exceptional customer service to over 4,000 stores
• Accurately log interactions within the company's incident management system and escalate unresolved problems as needed

Required Qualifications

• Some college education or equivalent experience preferred
• Preferred certifications include A+, CCNA, or Net+
• 1-2 years of customer service experience is advantageous
• Flexible work schedule and ability to adapt to changing priorities
• Basic understanding of supported hardware and software