IT Help Desk Technician

Job Summary

A company is looking for an IT Help Desk Technician (Remote).

Key Responsibilities

• Manage the ticketing system and assist users with access/system issues
• Oversee onboarding and offboarding IT activities, including equipment management and system access
• Collaborate with internal teams to identify and implement IT policy enhancements

Required Qualifications

• 2+ years of experience in a Help Desk role, preferably in a medium or larger company
• Experience supporting Mac hardware/OSX in a Help Desk environment
• Experience supporting remote users in a distributed environment
• Familiarity with Jira Service Desk or a similar ticketing system
• Experience with the Office 365 suite