IT Help Desk Technician

Job Summary

Responsible for configuring and supporting the Encompass 360 platform, the full-time IT Help Desk Technician will manage user setup, implement system updates, and collaborate with cross-functional teams to optimize performance, all while working remotely.

Key responsibilities:

• Manage user setup, roles, security, and customization of the Encompass 360 platform
• Monitor integrated systems to ensure operational efficiency and participate in software testing processes
• Collaborate with technical partners to implement configuration changes and process improvements

Required qualifications:

• 5+ years of related work experience, preferably in mortgage banking
• 3 years of experience as an Encompass Administrator; Encompass Admin Certification preferred
• Bachelor's degree in business, finance, or a related field
• Experience with software support and project management
• In-depth understanding of the mortgage industry and loan origination life cycle