IT Help Desk Technician

Job Summary

Working remotely within the Continental US, the full-time IT Help Desk Technician will investigate, analyze, and resolve hardware and software issues while providing advanced technical assistance and support to user departments.

Key responsibilities

• Investigate and resolve hardware, software, and communication problems with computer systems
• Perform complex hardware repairs and maintenance on PC-based computers and peripherals
• Document technical processes and support procedures to ensure consistency and efficiency

Required qualifications

• High School graduation or equivalent required; Bachelor's Degree in a related field preferred
• 5+ years of experience in PC maintenance/repair and application software support
• Knowledge of Microsoft Office software products is required
• Software and hardware certifications are a plus
• Experience in a corporate business environment is desirable