IT Help Desk Technician

Job Summary

Providing exceptional customer service remotely, the full-time IT Help Desk Technician will assist clients with technical issues via phone, email, and chat, while managing routine maintenance and installations for various hardware and software products.

Key responsibilities

• Provide excellent customer service and remote technical support to clients
• Walk clients through diagnostic procedures to identify and resolve technical issues
• Communicate with vendors to manage service requests and resolve open tickets

Required qualifications

• 1-2 years of tech support experience is preferred
• 1-2 years of customer service experience
• Bachelor's degree in Information Technology or Computer Science is preferred
• Proven reliability and ability to work independently
• Experience with troubleshooting Microsoft Windows and Office products