IT Help Desk Technician
Job Summary
To provide remote support to firm employees nationwide, the IT Help Desk Technician will troubleshoot technical issues, manage end-user workstations, and support various platforms during either an 8:30am-5:00pm or 9:00am-6:00pm Western Time shift.
Key responsibilities
- Administer end-user workstations and provide ongoing support for Microsoft Windows and related applications
- Analyze and resolve network hardware and software failures, ensuring effective communication with non-technical staff
- Maintain records of repairs and fixes within ZenDesk and assist with the training of users on new software and equipment
Required qualifications
- 2+ years of relevant experience in a service desk or help desk role
- Associate's degree or higher in Computer Science, Engineering, or a related discipline
- CompTIA A+ certification preferred
- Experience with Windows, Microsoft 365, and troubleshooting wireless networks
- Familiarity with ticketing systems such as ZenDesk, ServiceNow, or FreshDesk preferred
Complete Job Description
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