IT Helpdesk Analyst

Job Summary

A company is looking for an IT Helpdesk Analyst to deliver remote technical support and resolve client IT issues across managed environments.

Key Responsibilities

• Provide support for end users via phone, email, and remote tools
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, and basic networking
• Document solutions in ticketing systems and follow security best practices

Required Qualifications

• Minimum of 3 years of experience as a Helpdesk Analyst; MSP experience preferred
• Strong expertise in Windows desktop operating systems (Windows 10/11)
• Experience with Microsoft 365, Azure AD, Intune, and related cloud services
• Solid understanding of firewalls, switches, and networking fundamentals
• Experience with RMM tools, PSA systems, and IT automation platforms