IT Helpdesk Apprentice

Job Summary

A company is looking for an Apprentice - IT Helpdesk Remote Support.

Key Responsibilities

• Provide technical support and assistance for assigned business unit
• Streamline business processes and document inefficiencies for improvement
• Assist customers with remote support via phone and chat, resolving help requests

Required Qualifications

• Working towards a Bachelor's degree in Computer Science, Information Systems, or a related field preferred
• Previous experience in troubleshooting hardware and software issues
• Proficiency with Microsoft Office and standard office technologies
• Ability to provide consistent and exceptional customer service
• Reliability to adhere to scheduled hours and IT security policies