IT Helpdesk Engineer

Job Summary

A company is looking for an IT Helpdesk Engineer to serve as the primary IT point of contact for their Warsaw hub.

Key Responsibilities

• Provide first-level IT support, troubleshooting hardware, software, and network issues
• Manage events and large meetings, maintaining IT and AV assets in the office
• Contribute to the global IT support queue, resolving end user tickets across multiple hubs

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 3+ years of experience in IT support, A/V equipment management, and event coordination
• Strong knowledge of macOS and Windows operating systems
• Experience with identity and access management platforms and MDM solutions
• Familiarity with SaaS administration and enterprise tools