IT Helpdesk Engineer
Job Summary
Working in a hybrid environment, the IT Helpdesk Engineer will manage technical support incidents, handle requests, and promote continuous improvement initiatives to enhance user experience and operational efficiency.
Key responsibilities
- Strive for operational excellence by meeting productivity and quality targets related to colleague experience and compliance
- Achieve personal goals by working towards SMART objectives set by the line manager using the performance management framework
- Promote continuous improvement by providing feedback on knowledge management materials and suggesting enhancements to policies and procedures
Required qualifications
- Proven experience in a direct customer-facing environment
- Proficiency in the Microsoft/M365 Application Suite, including Exchange, Teams, and SharePoint
- Familiarity with ISO 27001 and ISO 20000 standards
- Comprehensive knowledge of Microsoft Server and Client Operating Systems
- Solid understanding of network principles and networking technologies
Complete Job Description
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