IT Helpdesk Manager

Job Summary

A company is looking for an IT Helpdesk Manager to provide internal technical support and oversee Helpdesk operations.

Key Responsibilities

• Oversee daily Helpdesk operations and ensure timely resolution of escalated issues
• Coordinate support activities for on-site and remote users, including endpoint lifecycle management
• Maintain organized documentation and improve Helpdesk procedures for enhanced service efficiency

Required Qualifications

• 7+ years of experience in IT support, endpoint management, or systems administration
• 3+ years of experience managing a technical support or Helpdesk team
• Strong background in endpoint hardware/software troubleshooting and lifecycle management
• Experience with Helpdesk or ITSM platforms such as Zendesk or Jira Service Management
• Desired certifications: A+, Network+, Server+, MCP, or equivalent experience