IT Helpdesk Supervisor

Job Summary

A company is looking for an IT/Helpdesk Supervisor to lead and scale day-to-day IT support operations in a remote environment.

Key Responsibilities

• Lead day-to-day IT helpdesk operations and supervise support team performance
• Manage and prioritize ticket queues to ensure timely resolution and SLA adherence
• Serve as the escalation point for complex technical issues (Tier 2/3 support)

Required Qualifications

• 3-5+ years of IT support or helpdesk experience
• 1-3+ years of team leadership or supervisory experience
• Experience supporting remote or hybrid work environments
• Strong experience with Google Workspace administration
• Proficiency supporting Windows and macOS environments