IT Helpdesk Support

Job Summary

A company is looking for a Remote IT L1 Helpdesk Support.

Key Responsibilities

• Provide telephone, email, and remote diagnostic technical support for hardware, systems, and applications
• Diagnose problems and offer resolutions for technical and service issues
• Document issues in the support solution database and escalate complex problems to senior support

Required Qualifications

• 1+ year in a customer service role
• Experience in a call center or technical support environment is preferred
• Basic troubleshooting skills for Windows and basic network issues
• Understanding of network, server, and desktop administration fundamentals
• Strong telephone etiquette and ability to build business relationships