IT Helpdesk Support

Job Summary

Working remotely on a contract basis, the IT Helpdesk Support will serve as the primary point of contact for IT-related issues, fielding requests via phone, chat, and service requests while providing high-quality customer service and troubleshooting support for hardware and software problems.

Key Responsibilities

• Provide consistent high-quality customer service to internal customers
• Diagnose, evaluate, and prioritize requests for assistance regarding hardware, software, operating systems, and networking
• Perform incident management, including creation, editing, and routing of incidents within the ServiceNow system

Required Qualifications

• Experience in a technical support role or a technical degree
• Intermediate knowledge of the MS Windows 10 Operating System
• Understanding of LAN/WAN, Windows user environments, and printer configurations
• Experience troubleshooting software and hardware issues on desktops, laptops, and peripherals
• Familiarity with a ServiceNow ticketing system is preferred