IT Helpdesk Support Specialist

Job Summary

A company is looking for a Remote IT Live Helpdesk Support Representative.

Key Responsibilities

• Manage and support IT production systems and services for end users
• Drive incident, issue, and outage management, including investigation and restoration activities
• Provide exceptional technical support by promptly addressing user inquiries and resolving issues

Required Qualifications

• Minimum 1 year of live Help Desk call experience
• Bachelor's degree preferred; Associate's degree may be considered
• Ability to work remotely and reside within 30 minutes of San Antonio, TX
• Exposure to Help Desk ticketing systems (e.g., ServiceNow, Jira Service Management)
• Exposure to remote communication tools (e.g., Microsoft Teams, Outlook)