IT Helpdesk Support Specialist
Job Summary
Providing first- and second-line technical support, the full-time IT Helpdesk Support Specialist will manage IT support requests, troubleshoot macOS devices, and oversee user access management in a primarily remote environment.
Key responsibilities
- Triage, prioritize, and resolve IT support requests through a ticketing system, ensuring SLA targets are met
- Provide hands-on and remote troubleshooting for macOS devices, including hardware and software issues
- Manage user identities and access across Google Workspace, Microsoft 365 / Entra ID, and Okta, including onboarding and offboarding processes
Required qualifications
- 1-3+ years of experience in IT helpdesk, desktop support, or a similar role
- Strong hands-on experience supporting and troubleshooting macOS environments
- Experience administering Google Workspace and Microsoft 365 / Entra ID
- Familiarity with a ticketing/helpdesk system such as Zendesk or Jira Service Management
- Solid understanding of networking fundamentals, including Wi-Fi, DNS, VPN, and DHCP
Complete Job Description
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