IT Helpdesk Technician

Job Summary

A company is looking for an IT Helpdesk Technician to support technology operations in a healthcare IT environment.

Key Responsibilities:

• Manage IT support requests and troubleshoot Level 1 and Level 2 technical issues
• Provide remote support for users and assist with Microsoft 365 applications
• Handle onboarding and offboarding processes for users, including access management

Required Qualifications:

• 2-5 years of IT helpdesk or desktop support experience
• Experience with remote support tools
• Strong knowledge of Microsoft 365, including Teams and Outlook
• Familiarity with Windows 10/11 and basic networking concepts
• Ability to manage multiple tickets and prioritize tasks effectively