IT Helpdesk Technician

Job Summary

A company is looking for an IT Helpdesk Technician (Spanish & English speaker).

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via email or a ticketing tool
• Perform remote troubleshooting and manage the onboarding of users
• Provide full technical support for workstations and peripherals, including installation and application management

Required Qualifications

• Hands-on experience with Jira Service Management (JSM)
• Proficiency in troubleshooting across Mac, Windows, and Linux environments
• Basic understanding of Google Workspace Admin, Microsoft Azure, and Microsoft Intune
• Familiarity with the current AI ecosystem and interest in leveraging AI tools
• Fluent level of English and Spanish