IT Helpdesk Technician

Job Summary

IT Helpdesk Technician, responsible for supporting IT operations and ensuring a seamless employee experience in a full-time remote role.

Key Responsibilities

• Maintain and support core IT systems and manage device provisioning and access controls
• Serve as the primary point of contact for IT issues, troubleshooting and resolving tickets for teammates
• Keep internal systems documentation up to date and assist in administering collaboration tools

Required Qualifications

• 2 to 4 years of experience in IT operations, helpdesk, or technical support
• Strong proficiency in supporting macOS environments and basic network troubleshooting
• Hands-on experience with Google Workspace administration and Mobile Device Management (MDM) workflows
• Experience with tools like JAMF, BetterCloud, and 1Password is preferred
• A self-starter with the ability to prioritize tasks and manage a diverse workload