IT Helpdesk Technician

Job Summary

IT Helpdesk Technician, responsible for supporting IT operations in a remote-first environment, managing device and access controls, and providing technical support to ensure productivity and security for a global team.

Key Responsibilities

• Maintain and support core IT systems, including Google Workspace and device management
• Execute IT onboarding and offboarding processes for a global team
• Serve as the primary point of contact for daily IT issues, troubleshooting and resolving tickets

Required Qualifications

• 2 to 4 years of experience in IT operations, helpdesk, or technical support
• Strong proficiency in supporting macOS environments and basic network troubleshooting
• Hands-on experience with Google Workspace administration and Mobile Device Management
• Familiarity with system administration tools like JAMF and BetterCloud
• Ability to efficiently prioritize a daily ticket queue and manage a diverse workload