IT Helpdesk Technician
Job Summary
Providing Tier 1 and Tier 2 technical support, the full-time remote IT Helpdesk Technician will troubleshoot hardware and software issues, manage support requests, and assist with user account management for a nationwide organization.
Key responsibilities
- Provide technical support for corporate team members and pet care centers nationwide
- Troubleshoot and resolve hardware, software, and networking issues
- Manage and prioritize support requests through the IT ticketing system
Required qualifications
- 2 - 5 years of IT Help Desk experience supporting Windows/Office 365 environments
- Basic to intermediate understanding of networking principles
- Experience supporting macOS devices
- Familiarity with Zendesk, Okta, Azure, or AWS is a plus
- Strong customer service orientation and positive communication skills
Complete Job Description
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