IT Helpdesk Technician
Job Summary
Providing technical support in a hybrid environment, the full-time IT Helpdesk Technician will manage customer inquiries, troubleshoot IT issues, and maintain optimal system performance while working both remotely and at the office.
Key responsibilities:
- Serve as the first point of contact for customers seeking technical assistance via phone or email
- Perform remote troubleshooting and guide customers through the problem-solving process
- Record incidents and resolutions in the incident management system and update the knowledge database
Required qualifications:
- Experience providing end-user support and working with a ticketing system
- Proficiency in troubleshooting Microsoft Operating Systems and Domain environments
- High school diploma or GED required
- Ability to work independently with minimal supervision
- Professional appearance and strong customer service skills
Complete Job Description
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