IT Incident Manager

Job Summary

Acting as the incident commander, the full-time IT Incident Manager will manage the organization's incident response, coordinate with teams for resolution, and communicate with stakeholders while working remotely.

Key responsibilities

• Lead the transition from ad-hoc support to structured, ticket-based workflows using JIRA and Monday.com
• Provide data-driven updates and manage stakeholder expectations during high-pressure outages
• Design and scale incident management playbooks to support rapid company growth and technology integrations

Required qualifications

• Bachelor's degree in Information Systems, Computer Science, or equivalent
• 5+ years of experience leading enterprise applications or business systems, with 3+ years in a Stakeholder Management role
• Deep understanding of ITIL frameworks and experience managing incidents in complex technical environments
• Strong hands-on experience with JIRA, Confluence, and modern project management platforms
• Proven track record in managing global teams and executing large-scale system integrations