IT Incident Response Team Lead

Job Summary

A company is looking for an Information Technology Incident Response Team Lead.

Key Responsibilities:

• Enable world-wide customers to access and operate mission-critical applications
• Monitor and triage IT infrastructure systems for effective resolution
• Provide leadership reporting and support training for junior staff

Required Qualifications:

• U.S. Citizenship and ability to obtain a DHS Entrance on Duty (EOD) clearance
• Bachelor's degree with 8 years' experience, Master's degree with 6 years' experience, or HS diploma with 12 years' experience
• Experience in incident and event triaging, documentation preparation, and enterprise/datacenter Service Desk Operations
• Experience with Remedy and ability to work 12-hour shifts including weekends and holidays
• Preferred qualifications include Active Directory, server management, and monitoring tools proficiency