IT Infrastructure End User Specialist

Job Summary

Leading the planning, implementation, and support of IT end user infrastructure solutions, the contract IT Infrastructure End User Specialist will work remotely to manage workspace systems, including personal computers and peripherals, while ensuring alignment with defined standards and optimizing performance.

Key responsibilities:

• Serve as a subject matter expert for IT end user systems and their integration with cloud platforms and cybersecurity frameworks
• Deploy, configure, and maintain IT end user infrastructure components, ensuring high availability and compliance with security policies
• Manage vendor relationships and oversee the lifecycle management of end user infrastructure, including upgrades and decommissioning

Required qualifications:

• BS/BA in Information Technology or equivalent experience (AA/AS degree with 2 years of experience or 4 years of equivalent IT experience)
• 5+ years of experience managing enterprise end user IT systems and a strong understanding of hardware and security concepts
• Experience with Windows 10/11, Active Directory, and the Office 365 product suite
• 2+ years of junior leadership experience in mentoring teams or managing IT projects
• Strong customer service mindset and experience in supplier/vendor management