IT Operations Administrator

Job Summary

To ensure reliable and efficient technology operations, the full-time IT Operations Administrator will provide world-class support across systems and devices for domestic and international employees, independently troubleshooting issues and enhancing the employee technology experience.

Key responsibilities

• Conduct employee onboarding, offboarding, and new hire orientation, including hardware setup and software installation
• Support Mac and Windows operating systems and manage user access through tools such as Okta and Jira
• Document solutions and create guides while maintaining accountability for communication and follow-up on tickets

Required qualifications

• 2+ years of experience in IT
• An Associate's degree or equivalent experience preferred
• Familiarity with remote environments and device management through MDM
• Experience with the Atlassian suite (Jira, Confluence, and Service Management)
• Working knowledge of IT security principles and compliance requirements