IT Operations Administrator

Job Summary

Providing remote IT support and device management, the full-time IT Operations Administrator will resolve technical issues, manage company devices, and oversee IT onboarding and offboarding processes across a cloud-first environment.

Key responsibilities

• Deliver first- and second-level remote IT support to address connectivity, device, and application issues
• Manage company devices using an MDM solution, ensuring security policy enforcement and remote capabilities
• Coordinate IT onboarding and offboarding activities, including account setup and access revocation in collaboration with HR

Required qualifications

• Hands-on IT or systems administration experience in a remote or cloud-first environment
• Experience with Mobile Device Management (MDM) solutions
• Proficiency in administering Google Workspace and/or Microsoft 365
• Familiarity with role-based access, multi-factor authentication (MFA), and endpoint security tools
• A degree in IT, Computer Science, or a related field is a plus, along with relevant certifications