IT Operations Assistant Director

Job Summary

Leading a team to enhance application performance, the full-time salaried IT Operations Assistant Director will manage customer support, ensure system integrity, and oversee compliance while working remotely.

Key responsibilities

• Provide quality application support and manage end-user requests to ensure service level transparency
• Ensure maximum system uptime and compliance with business and regulatory needs while managing operational vendor relationships
• Evaluate operational practices for efficiency and effectiveness, making strategic recommendations to enhance application value

Required qualifications

• High school diploma or equivalent (GED)
• Over five (5) years of related management experience
• Bachelor's degree in business, technology, or related field is a plus
• Prior experience in a related role at a financial institution is preferred
• Experience in merger/acquisition integration activities is advantageous