IT Operations Associate

Job Summary

A company is looking for an IT Operations Associate to assist in running day-to-day technology operations for clients.

Key Responsibilities

• Support and implement onboarding, offboarding, and tech procurement processes for clients
• Maintain documentation for IT operations procedures and policies
• Respond to IT operations support request tickets and document client requests for tracking

Required Qualifications

• 2+ years of experience in a customer-facing role
• Highly organized and detail-oriented
• Comfortable interacting with clients through email, Slack, and virtual meetings
• Ability to pick up new systems and technical concepts quickly
• Prior political/nonprofit IT or operations experience preferred but not required