IT Operations Associate

Job Summary

Supporting day-to-day technology operations, the full-time IT Operations Associate will provide exceptional onboarding and offboarding experiences for clients while working remotely.

Key Responsibilities

• Implementing and supporting onboarding, offboarding, and tech procurement processes for 50 to 60 clients
• Maintaining documentation for IT operations procedures and policies, including an IT Operations Playbook for each client
• Responding to IT operations support request tickets via email, Slack, and a ticketing system

Required Qualifications

• 2+ years of experience in a customer-facing role
• Proven track record of providing excellent customer experiences
• Highly organized and detail-oriented
• Comfortable with virtual communication tools such as email, Slack, and video conferencing
• A self-starter with the ability to quickly learn new systems and processes