IT Operations Manager

Job Summary

Leading the IT function, the full-time IT Operations Manager will manage the help desk team, oversee core IT processes, and drive automation initiatives in a fully remote environment.

Key responsibilities

• Lead the help desk team, including ticket triage, agent processes, and escalations
• Administer Google Workspace and manage access across a SaaS stack
• Own and improve core IT processes, including employee onboarding and offboarding

Required qualifications

• Prior experience in an IT operations leadership or senior role
• Hands-on experience administering Google Workspace and a SaaS environment
• Strong skills in no-code automation tools (e.g., Jira automation, Make.com, Zapier)
• Experience leading or running a help desk function
• Comfortable troubleshooting identity, authentication, and connectivity issues