IT Operations Specialist

Job Summary

A company is looking for an IT Operations Specialist to serve as the primary IT point of contact for employees across the United States and Canada.

Key Responsibilities

• Serve as the primary IT contact for US and Canadian employees, providing hands-on troubleshooting for technical inquiries
• Manage end-to-end IT onboarding and offboarding for employees, ensuring accurate device provisioning and account setup
• Build and maintain a regional IT ticketing system for efficient issue tracking and develop resources to enhance employee experience

Required Qualifications

• 3-5+ years of experience in IT support, IT operations, or a similar role
• Hands-on experience troubleshooting Windows/MacOS, SaaS applications, and networking issues
• Strong understanding of identity management, device management, and cloud-based tools
• Experience building or administering IT ticketing systems
• Ability to provide timely support for hybrid/remote teams with varying technical abilities