IT Operations Specialist

Job Summary

Detail-oriented and proactive, the full-time remote IT Operations Specialist will manage day-to-day IT help desk functions, oversee endpoint and SaaS tooling ecosystems, and collaborate on company-wide infrastructure initiatives to ensure all employees have the necessary technology and support.

Key Responsibilities

• Provision, configure, and maintain employee laptops and workstations, ensuring compliance with security policies
• Serve as the primary point of contact for internal IT support, triaging and resolving tickets efficiently
• Manage user provisioning and access across core internal SaaS platforms while evaluating new tools for adoption

Required Qualifications

• 3-5+ years of experience in IT operations, systems administration, or a closely related role
• Hands-on experience with MDM/UEM platforms such as ManageEngine or equivalent
• Experience administering endpoint security tools like Sophos or CrowdStrike
• Proficiency in administering Google Workspace and Slack at an organizational level
• Experience with Atlassian products (Jira, Confluence) at an administrative level